Happy Journey
+91 9910001613 / +91 11 46504416
Customer Care
Frequently Asked Questions (FAQ)

Q1. Do I get a copy of my e-ticket in my email?


Ans: Yes, we send your ticket to your email address used for booking the tickets. We send the ticket both as a PDF attachment as well as within the mail.


Q2. What are the contact details of domestic airlines?


Ans: INDIGO – 9910383838, SPICEJET – 9871803333, INDIAN AIRLINES – 18001801407, JETLITE – 2230302020, JET AIRWAYS- 1139841111, Go AIR – 9223222111, AIR-INDIA - 1800227722/ 0124234888


Q3.What happens if I am not carrying a copy of my E-Ticket to the airport?


Ans: If you fail to carry a printout of your E-Ticket, you will need to go to the airline counter at the airport and request for an E-Ticket copy by providing the PNR number of your reservation. The PNR number ( You can find this unique number on the top of your E-ticket page issued by www.bookajourney.com .


Q4. What is a holiday package?


Ans: A holiday package combines flights with hotels and/or sightseeing activities into one price.


Q5. Can I speak to someone in Customer Support?


Ans: bookajourney offers 24x7 customer support. You can call us at 9910001613, 011-46504418 (all networks). You can also write to our customer support team and someone will get back to you ASAP.


Q6. . Can more than two adults stay in one room?


Ans: Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.


Q7.How do I get a boarding pass for my flight?


Ans:.  • For domestic flights, you will be issued your boarding pass at the time of check-in, along with a valid photo-ID. For international flights, the boarding pass  will be issued after producing your original passport along with a valid visa to the destination you are travelling to.


• For domestic flights, check-in is usually at least 90 minutes prior to departure time.


• International travel requires check-in three hours prior to departure. Check with the airline you are travelling on.


• You may want to allow more time if you're travelling out of a major airport during peak periods.


• Each airline has its own regulations and we highly advise that you check with the airline you are travelling on for the required advance check-in time.     

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